Free UK delivery on orders of £20 or moreFree returns within 90 daysFree personalisation on every item Free delivery from £20Free returnsFree engraving
Login

Country

My basket

Your basket is empty
Handmade wooden toys that feel good to give

Handmade wooden toys that feel good to give

Join us and get 10% off your first order. You'll also hear when new pieces arrive and get gift ideas that actually last.

  • Solid oak and exotic woods, naturally colourful
  • No paint or dyes. Hand-finished with food-safe oils
  • Free UK delivery on orders of £20 or more — same-day dispatch when you order before 4:30pm
  • If it wears, we fix it. If it breaks, we replace it
  • Free returns for 90 days

We promise not to use your email for spam.

Wooden toys that feel good to give

Thanks for joining. Your 10% off code is already on its way to your inbox. Keep an eye out for it!

In the meantime, take a look at what other families are loving right now.

✂ Click to copy code: WELCOME10
See what's popular in our shop →

Returns

Returns and exchanges

We hope you will love everything you choose from us. Should anything not be quite right, we are pleased to offer you 90 days from delivery to return it, and we will cover the cost of sending it back. Personalised and engraved pieces are included.
Returns are arranged through our returns portal, which books a prepaid, tracked label for you as soon as you submit your request.
Start a return Track a return

  • 90 days to return

    Counted from the day your order is delivered.

  • Free return postage

    We provide a prepaid Royal Mail Tracked 48 label.

  • Arranged online

    You can arrange your return at any time, without needing to contact us.

  • Personalised pieces included

    Engraved and personalised pieces may be returned too.

  • Refund, exchange or gift card

    Whichever you would prefer.

  • No reason required

    You are welcome to return a piece simply because you have changed your mind.

  • Refunds to your original payment

    Made once your return is back with us and checked.

  • Exchanges sent promptly

    Your replacement is reserved for you and sent once your return arrives.

How to return an item

Returns are arranged in a few simple steps through our returns portal.

  1. Find your order

    Enter your order number and the postcode it was delivered to. You will find your order number in your order confirmation email.

  2. Choose the items

    Select the pieces you would like to return, and let us know the reason from the list provided.

  3. Choose a refund, exchange or gift card

    We will refund your original payment method, exchange your item for anything else in our shop, or issue a gift card, whichever you prefer.

  4. Print your prepaid label

    Your Royal Mail Tracked 48 label is ready to print as soon as you submit your request, and it shows where the parcel can be dropped off. We do kindly ask that you post it within 28 days.

  5. We take care of the rest

    Once your return is back with us and checked, we will issue your refund. If you have chosen an exchange, your replacement is usually on its way the same day.

All you will need is your order number and the postcode it was delivered to.

Start a return

Our returns policy

Our returns promise

We are pleased to offer all of our customers 90 days from delivery to return anything bought from Oak & Sprout, and we will cover the cost of return postage. You are welcome to choose a refund, an exchange or a gift card, whichever you would prefer.

No reason is required. If you have simply changed your mind, you are very welcome to send it back.

Personalised and engraved pieces

We are happy to accept personalised and engraved pieces back in the same way as everything else. If a name is not quite right, or the piece is not what you had hoped, please return it as you would any other item.

How to return an item

Returns are arranged through our returns portal at support.oakandsprout.co.uk/returns. You will need your order number and the postcode your order was delivered to; there is no account or password to create.

Once you have chosen the items you are returning and what you would like to happen next, the portal books a prepaid Royal Mail Tracked 48 label for you, ready to print straight away. The label shows where the parcel can be dropped off.

We do kindly ask that you post your return within 28 days of booking the label. After that time the return will close, and you are welcome to start a new one.

Refunds

Once your return is back with us and checked, we will refund your original payment method. Please allow three to five working days for your bank to show the refund.

If you have chosen a gift card instead, we will email it to you at the same point. Our gift cards never expire.

Exchanges

You are welcome to exchange your item for anything else in our shop. You choose the replacement in the returns portal, and we reserve it for you straight away. Should your new choice cost less, we will send you the difference as a gift card; should it cost more, we will send you a secure link to pay the difference. Your replacement is sent once your return reaches us, usually on the same day.

Items we are unable to accept

We regret that we are unable to accept returns of orders bought at more than half price, which are final sale, or of gift cards.

Damaged or incorrect items

We are sorry if anything reaches you damaged, or is not what you ordered. Please email us at jennifer@oakandsprout.co.uk with a photograph, ideally within five days of delivery, and we will send a replacement or a refund, whichever you would prefer.

Faults that appear later

Our toys are covered by our Multiple Lifetime Guarantee. Should a piece break, develop a fault or go missing, we will restore or replace it free of charge, for the life of the toy and for whoever owns it next.

Customers in Australia and New Zealand

Our returns portal books labels for UK addresses, so please email us with your order number and we will gladly arrange your return.

We are always here to help

If you have any questions, or would simply prefer to speak to someone, please email jennifer@oakandsprout.co.uk and we will be glad to help.