Shipping & Returns Policy

Shipping

We currently ship within the UK and the US. At this time, we do not ship to PO boxes, APO/FPO addresses, or US Territories.

Orders are typically dispatched within 3–5 working days (excluding weekends and UK bank holidays). If your order includes custom or personalised elements, it may take a little longer — we’ll keep you informed along the way.

Once your order has been placed, you’ll receive an email confirmation with your order number. When your parcel is ready to ship, you’ll get another email with tracking details. Please double-check your shipping address at checkout, as we’re unable to redirect parcels once they are in transit.

📌 Oak & Sprout is not responsible for lost or unretrieved orders marked as delivered. Please monitor your tracking number and ensure someone is available to receive your delivery.

In some cases, your order may arrive in multiple shipments if certain items are made to order or backordered.

Shipping Rates

Order Total Standard Delivery (Royal Mail) Express Delivery (DPD)
Under £50 £3.95 £6.95
£50 and over Free £4.95
Furniture items Shown at checkout Shown at checkout

Please note: Furniture is excluded from free shipping and will have specific rates displayed during checkout.

Damaged Deliveries

If your order arrives visibly damaged, we kindly ask that you mark the parcel as damaged when signing for it. This helps us raise a claim with the courier. In these cases, we will be happy to offer a replacement item or refund, depending on product availability.

Please email us as soon as possible at care@oakandsprout.co.uk, ideally within 5 days of delivery, with photographs of the packaging and damaged item.

Returns

We accept returns of eligible items within 30 days of delivery, or within 14 days for furniture.

Returned items must be:

  • Unused, unwashed, and in original condition
  • In their original packaging, with tags and inserts
  • Accompanied by your order number

To begin a return, email us at care@oakandsprout.co.uk with your order number, the item(s) you wish to return. No reason is required. We’ll issue a Return Authorisation (RA) number with return instructions.

Please note: Personalised or custom items cannot be returned unless damaged or faulty, in line with your statutory rights.

Return shipping is at the customer’s expense, unless the item was received damaged or incorrect. We recommend using a tracked service, as we are not responsible for returns lost in transit.

Refunds

Once your returned item is received and checked, your refund will be issued to the original payment method within 14 days.

We do not offer exchanges at this time. If you would like a different item, please return the original and place a new order.

Smarter Shipping/Better Shipping/Eco-Friendly Packaging

We're packaging and shipping all your orders with the planet in mind. From the sealing tape (which is plant-derived and renewable) to the felt (Wool or wool-recycled blend) and biodegradable packing peanuts (made of organic starch that decomposes in water leaving no toxic waste) that protects fragile items during shipping, and even the labels (plastic-free, 100% recycled and recyclable), every single packing material we use is as eco-friendly as possible. So don't be surprised if you notice that we've reused some of our supplier partners' cartons — this also helps us keep waste to a minimum.

Questions?

We’re here to help. Reach out to us anytime at care@oakandsprout.co.uk and we’ll be happy to assist.